Faq
Orders
How quickly will I receive my order?
The lead time is usually 2 - 3 working days. Around holidays or in-store promotions, the lead time may extend to 4 - 6 working days. If you have a question about the current lead time, please email us at hello@waraltar.com
Can I make changes to an already placed order?
If you let us know immediately after placing your order, we will make a change to your order. If your order has already gone into stock or has been collected from us by courier, unfortunately this will no longer be possible.
Can I cancel my order?
Once an order has been placed, it is immediately passed on to fulfilment, so it is not possible to cancel it. However, if the package has not yet been dispatched, you can notify us by email of your wish to cancel, which will put a hold on the dispatch.
Products
What is the difference between PLA and resin?
Printing using PLA (filament printing), in our opinion, is ideal for terrains, larger items such as dice towers, board game inserts, or even bases for miniatures. We usually use a layer height of 0.12mm or 0.16mm, depending on the printed object.
Resin printing is characterized by high detail and is ideal for miniatures and small objects. We also often use it as props for terrain prints created with the filament method. For resin printing, we use 12k printers and a layer height of 20um/30um.
How do you clean resin prints?
Fresh prints are removed from the supports and cleaned in isopropyl alcohol and demineralized water. After some time, they are cured in ultraviolet light. Then, we check to ensure no large supports remain.
Do I need to do anything with the resin miniature after receiving it?
Just like with plastic or metal miniatures, resin prints can be washed in warm water. It's also possible that small supports may remain in crevices, which you will need to remove yourself. This is comparable to removing mold lines on plastic miniatures, but there is much less of it.
The miniature I ordered consists of several parts. How should I glue it?
We use cyanoacrylate glues for bonding resin miniatures. For our own models, we use thick glues with a nozzle for easier application. For crevices and small joints, thin glue that flows into the gaps works well, but you need to be careful to avoid spills during application. Additionally, it's much easier to bond parts if you spray one part with a cyanoacrylate accelerator.
Which scale should I choose?
Most of the games we play or have played use 28mm or 32mm scale. We have tried to buy such sculptures for our range. Some of the popular wargaming titles, although described as 28mm, are actually heroic 28mm, making them visually bulkier and slightly larger - closer to 32mm. Additionally, older sculptures from some companies were actually smaller, making them visually smaller than today's 28mm.
If you have doubts about which scale to use, write to us, and we will try to help you.
Production time?
The production time is from 3 to 14 working days, but we usually create our products within 5 days after the order.
Returns and complaints
Can I order goods with shipment abroad?
Yes
What are the delivery costs for a parcel?
The costs of delivery depend on the chosen type of delivery. Exact delivery costs will be visible on the purchase page after entering the delivery address
Can the ordered product be sent as a gift?
Our online shop does not offer a gift-wrapping option.
How long does it take to receive a refund?
Normally, refunds are made within 14 days of receipt of the parcel by the webshop warehouse.
What should I do if a damaged parcel or the wrong product has been delivered?
Be sure to check the contents of the package in the presence of the courier. In the event of any damage or discrepancy, we recommend that you refuse to accept the parcel. It will then be sent back to our warehouse for return processing.
Lost packages?
Sometimes it happens that the courier company loses or damages a shipment. In such cases, we will refund your money or resend the order.
Account
What should I do if I have forgotten my password?
If you have forgotten your password, click on ‘Forgot your password’ and enter the email address you used during registration. We will send a new password to this address.
Is it necessary to have a login and password to make purchases?
No, it is not necessary to have a login and password.
Can I change or add to the address details I provided during registration?
Yes, you can change your address details. Simply log in and click ‘Edit’ next to your address when you log into your account.
Can I check my order history?
Yes, when you log in you will see the history of your orders along with their current status.